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Database Help

How do I get help on using an individual database?

Contact Us if you need assistance connecting or have questions about the resource.

How can I access databases outside the library?

You need to have a valid Hillsborough County Public Library Cooperative library card in good standing to access the subscription databases. The first time you select a database, you will need to enter your complete library card number (no spaces) and click on the Login button before you are directed to the database.

Why can't I access the database(s)?

The following databases are only available inside a library branch due to contracts with the database vendor:

Why am I having trouble signing-on?

If you are still having trouble signing on, you may need to adjust your browser settings. JavaScript must be enabled to process your library card entry and to use certain databases. Some databases also may not work if your browser does not allow cookies from their site.

Specific Error Messages

This resource requires a valid Hillsborough County Public Library card.

Please enter your complete library card number (no spaces) to authenticate.

We're sorry; access to this resource is limited. Some resources are only available on site. Please contact us at 813-273-3652 for more information.

The following databases are only available inside a library branch due to contracts with the database vendor:

Access to this resource is temporarily unavailable for this account. Please contact us for assistance at 813-273-3652.

This resource requires a valid Hillsborough County Public Library card.

Please contact us for assistance at 813-273-3652. Please be prepared to provide your library card number in order to receive information about your record over the phone.

What else can I try?

As with all technology, we recommend these initial troubleshooting steps:

Browser Bookmarks

There is a built-in authentication process that prompts you to enter your library card number. We recommend that you bookmark http://www.hcplc.org/hcplc/research/ or a specific subject page within the Learning & Research section, like Genealogy & History or Business & Investments. In general we do not recommend bookmarking a specific database link.

Please speak with staff if you are unable to connect.